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Frequently Asked Questions
CREDENTIALING
LEARNING
MESSAGING
Who can use Ready Doc™ Credentialing?
If you manage any type of licensed medical professional – Ready Doc™ Credentialing is your solution to better provider management. We’ve automated and streamlined the credentialing management process for many types of facilities, such as Hospitals, ASCs, FQHCs, MCOs, staffing companies, and medical clinics. Schedule a product tour today to see how Ready Doc™ Credentialing can save your resources!
How can I create a Facility Account?
Facility accounts can only be created by other Administrators or by Intiva Health. If you are an administrator and need assistance creating an account please give us a call at 844-413-2602 and we will be happy to assist you.
What is the difference between provider credentialing and provider enrollment?
Provider credentialing is the process of verifying a health care provider’s education, licenses, and work history to ensure that they are qualified to provide patient care. Provider enrollment is what allows the provider and their facility to receive payments from a health insurance plan or network. Learn more about the differences in our white paper (.pdf).
How much does Ready Doc™ cost?
The basic version of Ready Doc™ is FREE forever and allows providers to securely store their documents in an online safe, receive automated alerts about any documents that are expiring, and track their appointments and privileges. Administrators are also able to view provider rosters and receive reports in our FREE version. There are premium plans available for a low cost which offer features such as electronic signatures, managing payer enrollment, and automatic population of provider data into pre-formatted applications. To learn more about the various premium plan options, visit our website, give us a call at 844-413-2602, or request pricing and schedule a free demo.
Does Intiva Health offer provider enrollment for insurance plans?
One of our Ready Doc™ Credentialing PLUS features allows administrators to streamline the payer application process and takes the tracking of provider information to another level. Hundreds of payers are already uploaded into the system, allowing users to connect providers with specific payers to begin the enrollment process.
What do I do if I accidentally delete a document and need to recover it?
If you need to recover a deleted document please email us at support@intivahealth.com and we will be glad to assist you.
What do I do if I need additional training?
You can always give us a call at 844-413-2602 and we will be happy to assist you. Intiva Health also has several online tutorials on our YouTube page.
How do I reset my password?
You can easily reset your password on our website by visiting our Reset Password page.
What do I do if I am still having trouble logging in or experiencing other technical issues?
If you have already attempted to reset your password and are still experiencing issues, give us a call at 844-413-2602 or you can fill out a support ticket online and we will work to resolve your issue as soon as possible.
How do I cancel my account?
We are sorry to hear that you wish to cancel your account. If there is anything more we can do, please give us a call at 844-413-2602. If you would like to proceed with canceling your account, you may do so online by filling out our Account Cancelation Request Form.
How do I upload transcripts to my credential safe?
You can upload, store, and securely share your transcripts on the left-hand side of the dashboard. For more details, watch our CME Transcript tutorial on YouTube.
What are the continuing education requirements by state?
You can view the CME/CEU credit requirements for your state on the CME/CEU section of our website.
How do I view the available courses and how many CME/CEU credits I can get?
Visit the Ready Doc Learning section of our website and log in to your account for access to our CME/CEU course catalog.
How do I purchase a course?
If you would like to purchase a premium CME course, simply add the course to your cart. You can access your cart on the top right-hand corner of the screen next to your name and proceed to checkout.
Who reports my course to a Continuing Education broker or board?
Our Continuing Education courses are self-reporting. Intiva Health does not report your course certificates to any state or board.
Is there a time frame to claim credits?
Yes. Any credits that you obtain must be claimed prior to the course expiration date.
What do I do if I cannot access a particular course?
If there is any course that you cannot access, please fill out a support ticket online and we will work to resolve your issue as soon as possible.
How do I make sure I successfully completed the course?
To verify that your material has been viewed and you completed the course, select the “Course Material” icon. There you can see that the course was completed and evaluate the course.
How can I download my Certificate?
You can easily download your Certificate of Course Completion from any device by logging into your account and accessing the Transcripts section located on the left-hand side of the screen.
How do I reset my password?
You can reset your password on our website by visiting our Reset Password page.
What do I do if I am still having trouble logging in or experiencing other technical issues?
If you have already attempted to reset your password and are still experiencing issues, give us a call at 844-413-2602 or you can fill out a support ticket online and we will work to resolve your issue as soon as possible.
How do I cancel my account?
We are sorry to hear that you wish to cancel your account. If there is anything more we can do, please give us a call at 844-413-2602. If you would like to proceed with canceling your account, you may do so online by filling out our Account Cancelation Request Form.
Video Library
PLATFORM OVERVIEWS
These videos cover the features of the Intiva Health platform from Credentialing to CME.
HOW-TO VIDEOS
These how-to videos will show you how to get the most our of our health care platform.
QUICK TIPS & TRICKS
These videos give you quick wins and tricks to enhance your experience in your account.
Helpful Articles
Digitize Physical Files
If you are managing credentials manually with physical files and multiple folders, it is wasting valuable time and money.
Accelerate Reimbursement
Payor Enrollment can be a lengthy process, involving data entry into applications that are dozens of pages long.
HIPAA Compliant Messaging
a majority of clinical staff use texting for clinical care, putting the facility at risk of privacy breaches.
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